Monday, July 26, 2010

How to workaround the ebay/paypal checkout problem

The Problem

Recently some of my buyers from overseas have been having problems paying for items via paypal. When they click on the "Pay Now" button in the ebay checkout process an error message is returned saying "Transaction cancelled please try again later".However the problem keeps persisting. I am aware this is a problem throughout ebay/paypal and is not just associated with one or two accounts. So below is the official "workaround" directly from paypal.


The Solution

Note: If the item is eligible for PayPal Buyer Protection, you must use the Pay Now button to pay for the item when the listing closes on eBay. If you pay through the Send Money tab on your PayPal account, you will not be eligible.


To send money for an eBay item from your PayPal account, please complete the following steps:


1. Log in to your account at paypal.com by entering your email address and password into the Member Log In box.


2. Click the "Send Money" tab.


3. Click "Pay for eBay items" subtab.


4. Click the "Pay" button in the "Action" column.


5. Review the payment details and click "Continue".


6. Review the details of the payment including the "Source of Funds". If the payment that you are sending exceeds the amount of funds in your PayPal account, you can click the "More Funding Options" link to change the source of funds for the payment.


7. Click "Send Money" to complete the payment. To change any information, click "Edit". Please note: If you edit your payment details, the funding source will return to the default method of payment.


If you do not have a PayPal account, simply enter your credit card information during your purchase payment flow.


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If it has been more than 7 days since the auction closed, please follow the below steps.


1. Log in to your account at paypal.com by entering your email address and password into the Member Log In box.


2. Click the "Send Money" tab.


3. Fill out the form.


4. Select "Goods Other".


5. Click "Continue".


6. Review the details of the payment, including the "Source of Funds". If the payment that you are sending exceeds the amount of funds in your PayPal account, you can click the "More Funding Options" link to change the source of funds for the payment.


7. Click "Send Money" to complete the payment. To change any information, click "Edit". Please note: If you edit your payment details, the funding source will return to the default method of payment.

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